Welcome to the SATISFYD Dealership Assessment of the level of Customer Experience Focus. This self-assessment tool will help determine your locations current state of alignment to customer experience best practices in key areas of measurement. Your responses to these questions will be used to calculate a dealer location performance score.  This score is specific to each location and should be used as a basis to draft improvement plans.   The plans will help you navigate your business through the tools, programs and training solutions that SATISFYD offers and point you in the direction of where to start to help you focus your efforts on the key areas requiring improvement. The results of this assessment are completely confidential.
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